Branch Manager II
POSITION TITLE:
Branch Manager II FLSA STATUS:
Exempt
Summary:
The Branch Manager develops, expands, and maintains business relationships with customers while providing oversight and accountability for branch associates, ensuring financial performance, customer satisfaction, and adherence to branch policies and procedures.
Demonstrates leadership competency and models skills and behaviors that produce high-performing teams.
ESSENTIAL JOB FUNCTIONS:
oLead, manage, and develop a branch team of direct reports with moderate to high complexity and risk in retail banking branch oDrive branch revenue for a branch with moderate to high core deposit and loan balances through consumer and small business relationship development and new customer strategies; Drive the branch core deposit and loan growth through face to face appointments with customers, outbound calling, and participating on external business development calls with other partners oFacilitates and participates in market, civic, government, professional, business, community affairs, associations and groups to prospect and develop new business through community involvement and build the Carter Bank brand oDemonstrates and provides oversight to assure the effective and consistent application of retail operating model defined behaviors, skills, and tools oActively participates in executing the branch's strategic plan to grow core deposits and loans, fee income oOversees branch associate action planning, sets expectations, and assesses performance oMaintains a high level of employee morale to minimize turnover and maximum customer service satisfaction oResponsible for ensuring deposit and loan growth to obtain the bank's growth objectives by promoting the bank's products and services.
oOversees the quality of consumer and business products sales and servicing oEffectively identifies and submits quality referrals to branch associates, internal partners (mortgage, community banking, treasury services, etc.
), and vendor partners (credit card, merchant services, insurance, etc.
) oOversees the quality of customer service and relationship management actions and decisions oConsistently delivers exceptional customer experiences oAssures safety and wellness standards are in place and practiced consistently and effectively oResponsible for branch operations effectiveness by setting expectations for all branch associates.
oOversees adherence to the bank and regulatory policies and procedures oAssures systems and facilities are maintained oCollaborates with internal partners to identify areas of opportunities and areas of improvements oEffectively responds to issues, errors and complaints oDemonstrates and oversees the effective and consistent application of performance and talent management processes oConsistently demonstrates adaptability and serves in the tradition of care for which CB&T is known, modeling skills and behaviors defined in the retail imperatives oResponsible for originating consumer and small business lending, for existing and new customers oAssists customers to identify appropriate lending and deposit product solutions, completing the deposit opening process, loan application, and closing the loan.
oWorks with Retail Credit staff to review complicated transactions, structure loans, and loan exceptions oReviews reports outlined in toolkit and cadence relating to production, HR, Branch Operations, Retail Operations, Relationship Management oResponsible for processing override approvals for transactions as needed JOB REQUIREMENTS:
oHigh school diploma or equivalence required, associate's or bachelor's degree in business, finance, accounting, or equivalent field preferred oPrevious experience in a financial institution or similar profession required oProven leadership capability in a prior position required oSuccessful customer service and sales leadership experience required oSuccessful account/relationship management experience required oSuccessful operations leadership experience KNOWLEDGE/SKILLS REQUIRED:
oExcellent relationship management skills oDetailed oriented, must be able to multi-task oStrong verbal and written communication and presentation skills oAbility to perform effectively in a fast-paced environment oStrong leadership skills in staffing, managing, and developing associates oStrong skills in Word, Excel, and Power Point oStrong computer skills oKnowledge of banking industry products and services oKnowledge of banking industry regulations oStrong negotiation skills oAbility to execute strategic plans oAdvanced math and accounting skills a plus PHYSICAL AND MENTAL
Qualifications:
oSitting, standing, walking to a terminal, and occasional stooping oRequires lifting bags and/or tray of coins and bills periodically oMay require working outside designated branch hours to meet business needs oTravel with occasional overnight travel required Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c) Recommended Skills Adaptability Attention To Detail Business Development Business Relationship Management Business Requirements Commercial Banking Estimated Salary: $20 to $28 per hour based on qualifications.
Branch Manager II FLSA STATUS:
Exempt
Summary:
The Branch Manager develops, expands, and maintains business relationships with customers while providing oversight and accountability for branch associates, ensuring financial performance, customer satisfaction, and adherence to branch policies and procedures.
Demonstrates leadership competency and models skills and behaviors that produce high-performing teams.
ESSENTIAL JOB FUNCTIONS:
oLead, manage, and develop a branch team of direct reports with moderate to high complexity and risk in retail banking branch oDrive branch revenue for a branch with moderate to high core deposit and loan balances through consumer and small business relationship development and new customer strategies; Drive the branch core deposit and loan growth through face to face appointments with customers, outbound calling, and participating on external business development calls with other partners oFacilitates and participates in market, civic, government, professional, business, community affairs, associations and groups to prospect and develop new business through community involvement and build the Carter Bank brand oDemonstrates and provides oversight to assure the effective and consistent application of retail operating model defined behaviors, skills, and tools oActively participates in executing the branch's strategic plan to grow core deposits and loans, fee income oOversees branch associate action planning, sets expectations, and assesses performance oMaintains a high level of employee morale to minimize turnover and maximum customer service satisfaction oResponsible for ensuring deposit and loan growth to obtain the bank's growth objectives by promoting the bank's products and services.
oOversees the quality of consumer and business products sales and servicing oEffectively identifies and submits quality referrals to branch associates, internal partners (mortgage, community banking, treasury services, etc.
), and vendor partners (credit card, merchant services, insurance, etc.
) oOversees the quality of customer service and relationship management actions and decisions oConsistently delivers exceptional customer experiences oAssures safety and wellness standards are in place and practiced consistently and effectively oResponsible for branch operations effectiveness by setting expectations for all branch associates.
oOversees adherence to the bank and regulatory policies and procedures oAssures systems and facilities are maintained oCollaborates with internal partners to identify areas of opportunities and areas of improvements oEffectively responds to issues, errors and complaints oDemonstrates and oversees the effective and consistent application of performance and talent management processes oConsistently demonstrates adaptability and serves in the tradition of care for which CB&T is known, modeling skills and behaviors defined in the retail imperatives oResponsible for originating consumer and small business lending, for existing and new customers oAssists customers to identify appropriate lending and deposit product solutions, completing the deposit opening process, loan application, and closing the loan.
oWorks with Retail Credit staff to review complicated transactions, structure loans, and loan exceptions oReviews reports outlined in toolkit and cadence relating to production, HR, Branch Operations, Retail Operations, Relationship Management oResponsible for processing override approvals for transactions as needed JOB REQUIREMENTS:
oHigh school diploma or equivalence required, associate's or bachelor's degree in business, finance, accounting, or equivalent field preferred oPrevious experience in a financial institution or similar profession required oProven leadership capability in a prior position required oSuccessful customer service and sales leadership experience required oSuccessful account/relationship management experience required oSuccessful operations leadership experience KNOWLEDGE/SKILLS REQUIRED:
oExcellent relationship management skills oDetailed oriented, must be able to multi-task oStrong verbal and written communication and presentation skills oAbility to perform effectively in a fast-paced environment oStrong leadership skills in staffing, managing, and developing associates oStrong skills in Word, Excel, and Power Point oStrong computer skills oKnowledge of banking industry products and services oKnowledge of banking industry regulations oStrong negotiation skills oAbility to execute strategic plans oAdvanced math and accounting skills a plus PHYSICAL AND MENTAL
Qualifications:
oSitting, standing, walking to a terminal, and occasional stooping oRequires lifting bags and/or tray of coins and bills periodically oMay require working outside designated branch hours to meet business needs oTravel with occasional overnight travel required Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c) Recommended Skills Adaptability Attention To Detail Business Development Business Relationship Management Business Requirements Commercial Banking Estimated Salary: $20 to $28 per hour based on qualifications.
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